Review Patient Questionnaire We at SA Benson Dental Surgery are continually striving to deliver the best service possible and we would be grateful if you could kindly spend a few minutes to fill out our questionnaire. We welcome all feedback, good or bad, so please be honest, as this will help us to develop our policies to improve the services we can offer. You do not need to write your name at the end if you wish to remain anonymous. Our Team Question Your Experience Upon arrival, were you greeted in a friendly manner and made to feel comfortable? PoorAcceptableExcellent Were you treated professionally and with respect by our staff? PoorAcceptableExcellent Did our team help you to relax? PoorAcceptableExcellent Quality of Care Question Your Experience Were you satisfied with the dental treatment you received? PoorAcceptableExcellent Did the dentist take the time to listen to and understand your concerns? PoorAcceptableExcellent Did the dentist take the time to adequately explain your treatment options and answer your questions? PoorAcceptableExcellent Did you feel that you understood your treatment plan and all of your questions were answered to your satisfaction? PoorAcceptableExcellent Was the Dental Nurse professional, smart, friendly and supportive? PoorAcceptableExcellent Did you feel the cost of treatment was fully explained, as well as methods of payment? PoorAcceptableExcellent Our Practice Question Your Experience Did we answer your call quickly and arrange your appointment within a reasonable amount of time at a time to suit yourself? PoorAcceptableExcellent Were our team courteous and knowledgeable on the telephone? PoorAcceptableExcellent Was the practice clean, tidy and welcoming? PoorAcceptableExcellent Were you seen within 15 minutes of your appointment time? PoorAcceptableExcellent Are there enough useful patient information leaflets and posters in the waiting room? PoorAcceptableExcellent General Questions How would you rate the overall quality of service you received at SA Benson Dental Surgery: Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied We would like you to think about your recent experiences of our service. How likely are you to recommend our dental practice to friends and family if they needed similar care or treatment? Highly UnlikelyUnlikelyNeither likely nor unlikelyLikelyHighly LikelyDon't Know In an effort for the Practice to become paperless we are now sending appointment reminders by text message and/or emails only. Is this method of communication convenient for you? YesNo Additional Details Your Name (leave blank if you wish to remain anonymous) Your comments are important to us. Please could you provide us with any comments or suggestions you may have: Thank you for your time please press Submit Data Protection Statement: All information received from this questionnaire will be held in accordance with the Data Protection Act 1998. By completing and returning this questionnaire I consent to it being used for audit, training and marketing purposes. No names will be attached to the testimonials to protect patients’ confidentiality. If you have any concerns regarding this please contact a member of staff.